PRIVACY POLICY

Radiant Waves Retreats Ltd
Last updated: December 2025

Radiant Waves Retreats Ltd ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

By using our website, making a booking, joining our online studio, or contacting us, you agree to this Privacy Policy.

1. Who We Are

Radiant Waves Ltd
United Kingdom
Email: radiantwavesretreats@gmail.com

We provide yoga-led adventure retreats, wellness events, consultancy services, and digital subscriptions.

2. Information We Collect

We may collect the following types of information:

Information you provide

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed securely by Stripe or Wise)

  • Guest forms, medical notes, dietary needs

  • Emergency contact information

  • Messages or enquiries

Information collected automatically

  • IP address

  • Device type

  • Pages visited

  • Browser information

  • Cookies

Payment Information

We do not store full card details. Payments are handled by secure, compliant providers such as Stripe or Wise.

3. How We Use Your Information

We may use your information to:

  • Process bookings and payments

  • Register you for retreats, events, and digital access

  • Send booking confirmations, schedules, and updates

  • Provide customer support

  • Improve our website and services

  • Meet legal or accounting requirements

We only use information when necessary and lawful.

4. Sharing Your Information

We do not sell your personal data.
We only share it with trusted partners, when necessary:

  • Stripe or Wise for payments

  • Retreat venues and event partners

  • Staff supporting retreats (chefs, instructors, drivers)

  • Email platforms (Squarespace Email, Mailchimp)

  • Legal or regulatory bodies if required

All partners must keep your data safe.

5. Cookies

We use cookies to analyse website performance, remember preferences, and improve user experience. You can disable cookies in your browser settings.

6. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Update or correct your data

  • Request deletion

  • Withdraw consent for marketing

  • Object to certain data uses

Email requests to: radiantwavesretreats@gmail.com

7. Data Security

We use secure systems, encrypted payment providers, and access controls to protect your data.

8. Data Retention

We only keep your information as long as needed for:

  • Bookings

  • Accounting

  • Legal obligations

After that, it is securely deleted.

9. Changes to This Policy

We may update this policy from time to time. New versions will be posted on our website.

10. Contact Us

If you have any questions:
Email: radiantwavesretreats@gmail.com